Improve customer's call experience by giving them an option to receive a text that starts a 1-to-1 live-chat session with an operator.
Live Demo
Customers want to solve their problems quickly. What they don’t want
is to spend 11 minutes on average without getting an agent’s reply.
According to Invoca’s survey, 53% of people will stay on
hold for 5 minutes or less, which shows how businesses risk losing
their customers making them wait so long.
Inaccessible customer service is bad. But being endlessly transferred between different agents is even worse for the customer. While the need to repeat the same information over and overdrives the customer mad, the chances of leaving them satisfied dwindle.
If the call is important, a customer should not have to wait for over 10 minutes where it has a potential to be dropped.
When a user dials in to the number we provide you, they will be asked:
User will immediately receive an SMS text that tells you how long it will take to receive a call back.
User will proceed to a phone number of your choicee. It can be your mobile number or your company's phone number.